ServiceNow Identification and Reconciliation Engine (IRE) Rule

When importing Flexera data into ServiceNow, customers have the option to utilize the ServiceNow Identification and Reconciliation Engine (IRE). However, the Flexera Integration app supports both the IRE and non-IRE (transform map coalesce methodology) approaches to data integration. The data conclusion in either approach of integration will be the same, regardless of the integration method.

You can choose the IRE method of integration by changing a user-configurable property. See the following subsections for complete details:

• Changes Required to Enable IRE

• Scope of Modification

• Transform Maps to Be Excluded

• Identification Rule

Changes Required to Enable IRE

Two steps are required to enable the IRE feature in Flexera Integration app 5.1.5.

To enable the IRE feature in the Flexera Integration app 5.1.5:

1. Run the new fix script, IRE Setup (run in global scope) , in the global scope.
2. Enable the new user property, Flexera Integration > Integration Property > Use IRE in Flexera Data Integration

Scope of Modification

ServiceNow IRE supports the CMDB class which is a decedent of cmdb_ci .

Two types of transform maps will NOT be converted to use IRE:

• Transform map with target tables not defined in the ServiceNow CMDB cmdb_ci class hierarchy.

• Transform map with target table to custom ServiceNow table, not in the cmdb_ci class hierarchy.

For example:

• All ServiceNow Asset Management tables are not in the ServiceNow CMDB cmdb_ci class hierarchy.

• Flexera Technopedia catalog data resides in a custom ServiceNow table.

• These two types of transform maps will be not included in this modification.

The following table lists transform maps that support IRE in the Flexera Integration scoped app 5.0.8 and later:

Transform Map	Target Table
Computer	cmdb_ci_computer
Disk	cmdb_ci_disk
Network Gear	cmdb_ci_netgear
Network Adapter	cmdb_ci_network_adapter
Hardware	cmdb_ci_hardware

Transform Maps to Be Excluded

Table Type	Table Name	Note
SAM Custom Publisher	samp_sw_publisher	The target table is not in the supported IRE CMDB hierarchy.
SAM Custom Product	samp_sw_product	The target table is not in the supported IRE CMDB hierarchy.
SAM Software Product Model	cmd_software_product_model	The target table is not in the supported IRE CMDB hierarchy.
SAM Software Product Lifecycle	sam_sw_product_lifecycle	The target table is not in the supported IRE CMDB hierarchy.
SAM Software Model Lifecycle	sam_sw_model_lifecycle	The target table is not in the supported IRE CMDB hierarchy.
SAM Discovery Model	cmdb_sam_sw_discovery_model	The target table is not in the supported IRE CMDB hierarchy.
SAM Software Installation	cmdb_sam_sw_install	The target table is not in the supported IRE CMDB hierarchy.
SAM Hardware Product Model	cmdb_hardware_product_model	The target table is not in the supported IRE CMDB hierarchy.
SAM Hardware Model Lifecycle	cmdb_hardware_model_lifecyle	The target table is not in the supported IRE CMDB hierarchy.
Company	core_company	The target table is not in the supported IRE CMDB hierarchy.
FNMS Application → Software Installation	cmdb_sam_sw_install	The target table is not in the supported IRE CMDB hierarchy.
FNMS Contracts→ Contract Instance	ast_contract_instance	The target table is not in the supported IRE CMDB hierarchy.
FNMS Contracts→ Contracts	ast_contract	The target table is not in the supported IRE CMDB hierarchy.
FNMS Computer Model	cmdb_model	The target table is not in the supported IRE CMDB hierarchy.
FNMS Inventory → Virtual Machine	cmdb_ci_vm_instance	The target table is not in the supported IRE CMDB hierarchy.
FNMS Application → Software Installation	cmdb_sam_sw_install	The target table is not in the supported IRE CMDB hierarchy.
FNMS Application → Software	cmdb_ci_spkg	Deprecated in 5.0.472, to support SAM-only software tables.
FNMS Application → Software Instance	cmdb_software_instance	Deprecated in 5.0.472, to support SAM-only software tables.
Flexera Company	x_fls_flexera_fnms_flexera_company	Custom Flexera table
Flexera Hardware Model with Lifecycle	x_fls_flexera_fnms_flexera_hardware_model	Custom Flexera table
Flexera Software Model with Lifecycle	x_fls_flexera_fnms_flexera_software_model	Custom Flexera table
Flexera Normalized software Instance	x_fls_flexera_fnms_flexera_normalized_software_intance	Custom Flexera table

Identification Rule

Transform Map	NON-IRE Coalesce Field	IRE Identifier
Computer	x_fls_flexera_fnms_flexera_unique_id	x_fls_flexera_fnms_flexera_unique_id
Disk	computer.x_fls_flexera_fnms_flexera_unique_id, name	computer.x_fls_flexera_fnms_flexera_unique_id, name
Network Gear/Hardware	x_fls_flexera_fnms_flexera_unique_ci_id	x_fls_flexera_fnms_flexera_unique_ci_id
Network Adapter	x_fls_flexera_fnms_flexera_unique_id, mac_address, name	x_fls_flexera_fnms_flexera_unique_id, mac_address, name
Hardware	x_fls_flexera_fnms_flexera_unique_ci_id	x_fls_flexera_fnms_flexera_unique_ci_id