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Configuring the ServiceNow Application

To configure the ServiceNow application:

  1. Deploy the ServiceNow MID Server by doing the following:
  2. Install the ServiceNow MID server on the Data Platform server or a server in the same local network as Data Platform.
  3. After the MID server installation, create a subfolder named Export under the MID server install path.

    • If the MID server is not installed in the same server as the Data Platform, create a Windows file share to the Export folder and ensure the Data Platform server and service account has READ access to this file share.

  4. Connect the MID server to the ServiceNow instance where the ServiceNow Flexera Integration will be installed.
  5. Install the Flexera Integration application. For information, refer to Installing the Flexera Integration Application from the ServiceNow Store.
  6. Configure the MID Server and Export Properties by doing the following:
  7. After the application is installed on the ServiceNow instance, access the Navigation menu, search and select Flexera Integration > Export Properties .
  8. Lookup and choose the new MID server that was installed when the application was installed.
  9. Keep export file path field as a forward slash / because doing so places the export files into an /export subfolder under the MID server install path.

    • Confirm the folder** /export** exists under the midserver install path. If not, create it.

    • If there are specific use case not to integrate certain data type with Flexera Integration, user can de-select specific data type under this menu. Leave the check box with default values for standard deployment use case.

  10. Configure role and generate access token
  11. The ServiceNow integration user should be assigned the role of x_fls_flexera_fnms.admin .
  12. From the Navigation Menu, search and select Generate Token .
  13. Enter a username and password that has admin access. Click the Generate OAuth Token button. This will generate the OAuth Token to be entered into the Data Platform.

    • In case ServiceNow has error generating the token, run this Fix Script below: